Frequently asked questions

Your games run on our high-performance servers and the video is streamed straight to your device. You play instantly — no downloads, no installs, no expensive hardware.

No. Any laptop, tablet, phone or Smart TV with a stable internet connection is enough — we recommend at least 15 Mbps for Full HD streaming.

Yes. Link your Steam, Epic Games, Xbox or PlayStation account and keep playing your own library with all saves and progress intact.

Higher tiers unlock more platforms, longer sessions and priority access to servers. You can upgrade, downgrade or cancel at any time.

Open your profile menu and click “Promocode”, then enter the code. The plan activates instantly, and if you already have an active subscription, the days simply add up.

Yes. Upgrades take effect immediately, and cancelling simply stops the renewal — your current subscription keeps working until its end date.

You can exchange bonus points for extra play time on the Rewards page: 100 bonuses equal 1 hour. Hours are added to your account instantly.

Go to Profile → Connections and press “Connect” next to Steam. You will sign in on the official Steam page — we never see your password and only receive your public SteamID.

Legally we can only stream games that you own on your platform. Before launching, we verify the game is present in your connected account — just like other cloud gaming services.

Check your spam folder first. A new code can be requested every 60 seconds, and each code is valid for 10 minutes. If emails still do not arrive, contact support.