Terms of Service

1. Acceptance of These Terms

By creating an account, purchasing or activating a subscription, redeeming a promotional code, or otherwise using Gameray, you agree to these Terms of Service and the Privacy Policy.

If you do not agree to these Terms, you must not use Gameray.

2. Gameray Service

Gameray provides remote access to cloud gaming systems through a supported web browser and compatible input devices.

Gameray provides access to computing and streaming infrastructure. Gameray does not sell ownership of games unless a game key or similar item is separately offered through the Rewards catalogue.

To launch a game, you may be required to connect a supported gaming platform account and demonstrate that the required game licence is available on that account.

3. User Accounts

Authentication is performed using a one-time code sent to the email address associated with the Gameray account.

You are responsible for maintaining access to your email address, securing your connected gaming platform accounts, and ensuring that all information associated with your Gameray account is accurate.

You are responsible for activity performed through your account, except where the activity results from a security failure directly caused by Gameray.

You must notify support promptly if you believe that your account has been accessed without permission.

4. Account Sharing and Commercial Use

You must not sell, rent, commercially transfer, or provide access to your Gameray account for the purpose of reselling the service or generating commercial benefit.

You must not share or transfer an account in order to bypass subscription limits, promotional restrictions, gaming time limits, platform-linking restrictions, or other service controls.

Any person using the account must comply with these Terms. The account holder remains responsible for activity performed through the account.

5. Connected Gaming Accounts

A connected Steam, Epic Games, Xbox, or PlayStation account must belong to you and must be under your lawful control.

You must not connect stolen, compromised, fraudulently obtained, rented, or otherwise unauthorised gaming accounts.

Gameray does not request or store passwords for connected gaming platform accounts.

Steam and Epic Games account connections may normally be changed no more than once per month.

Xbox and PlayStation account connections may normally be changed no more than once every three months.

Gameray may approve an exception through support where there is a legitimate technical, security, or account-recovery reason.

6. Game Ownership and Third-Party Rules

Access to a game may require a valid licence on a supported gaming platform. Gameray may verify licence availability before allowing a gaming session to begin.

You must comply with the terms, rules, age restrictions, regional restrictions, and acceptable-use policies of each gaming platform, game publisher, and game developer.

Gameray is not responsible for suspensions, bans, restrictions, licence removals, or other actions taken by a third-party gaming platform or game publisher.

7. Subscriptions and Access Periods

Gameray subscriptions provide access for a fixed period selected by the user. The available plans, prices, gaming time allowances, supported platforms, server configurations, and session limits are displayed on the subscription page.

A subscription begins immediately after a successful payment or successful activation of a subscription promotional code.

Gameray subscriptions do not renew automatically. Gameray does not make recurring automatic charges.

When the access period expires, the user must manually purchase or activate another subscription to continue using subscription features.

Extending or purchasing additional subscription time does not automatically restart a promotion that was limited to a first subscription or first activation.

8. Gaming Time and Session Limits

Each subscription may include daily, monthly, continuous-session, or other gaming time limits. The applicable limits are shown in the plan description before activation.

Gaming time is counted while an active cloud gaming session is running, including periods during which the user leaves the session open without actively playing.

Daily gaming hours reset according to the reset time displayed by Gameray. Unless a plan or promotion expressly states otherwise, unused daily hours expire at the end of the applicable day and do not carry over.

Monthly gaming hours reset at the beginning of the next applicable subscription month. Unused monthly hours do not carry over unless the relevant plan expressly states otherwise.

Gameray may automatically end a session when the continuous session limit, daily allowance, monthly allowance, or subscription period has been reached.

9. Payments

Prices and available payment methods are displayed before payment. The user is responsible for reviewing the selected plan, price, duration, and included features before confirming the purchase.

A payment is considered completed only after it has been confirmed by the payment system and recorded by Gameray.

Gameray may refuse or cancel a payment where fraud, unauthorised payment activity, a technical error, duplicate payment, or misuse is reasonably suspected.

10. Refunds

A user who purchased a subscription with money may request a refund by contacting support.

Unless mandatory law requires a different calculation, the refund is based on the unused portion of the subscription after deducting the value of the subscription days that have already elapsed since activation.

The value of used and unused time is calculated using the amount actually paid and the total duration of the purchased subscription.

Subscription time provided through a free promotional code, giveaway, gift, reward, or other non-cash activation has no cash refund value.

If a paid subscription is refunded, access provided by that subscription ends. Promotional hours connected to that subscription also end.

Bonus Points issued specifically because of a refunded purchase may be removed from the account if they have not already been used. Where benefits obtained from the refunded purchase have already been redeemed, Gameray may take their value into account when processing the refund, to the extent permitted by applicable law.

Nothing in these Terms limits any refund, cancellation, repair, price-reduction, or other right that cannot lawfully be excluded.

11. Subscription Pauses

A user may request a temporary pause of an active subscription by contacting support.

A pause takes effect only after it has been confirmed by Gameray. Pause requests are not applied retroactively.

During an approved pause, subscription access and daily gaming allowances are unavailable. The subscription expiration date is extended by the approved pause period.

The start date, end date, and any conditions of the pause will be confirmed by support.

12. Service Availability and Compensation

Gameray aims to provide reliable access but does not guarantee that the service, every game, or every server configuration will be available without interruption.

Maintenance, emergency work, server capacity, third-party platform outages, game updates, publisher restrictions, network conditions, and other technical circumstances may temporarily affect access.

Where a serious and prolonged access limitation is directly caused by Gameray, Gameray may compensate affected users by adding subscription days or gaming hours to the current subscription.

The form and amount of compensation may depend on the duration, severity, affected features, and number of affected users.

Compensation is not normally provided for problems caused by the user's internet connection, device, browser, connected gaming account, game publisher, gaming platform, or violation of these Terms.

13. Performance and Technical Requirements

Resolution, frame rate, latency, image quality, server hardware, ray tracing, queue priority, and other performance descriptions represent the maximum or expected capabilities of the relevant plan.

Actual performance may vary depending on the selected game, server availability, user location, internet connection, browser, device, display, input hardware, game settings, third-party platform, and current service load.

The user is responsible for maintaining a sufficiently stable internet connection and using a compatible browser, display, keyboard, mouse, controller, and other required equipment.

Priority or queue-free access features may be temporarily affected during exceptional demand, maintenance, emergency incidents, or capacity failures.

14. Game Catalogue

Gameray may add, remove, temporarily disable, replace, or change games in the catalogue without individual advance notice.

A game may become unavailable because of licensing requirements, technical compatibility, updates, publisher decisions, platform restrictions, maintenance, security concerns, or other operational reasons.

A subscription does not guarantee permanent availability of a particular game.

Where a user has specifically requested a notification for a game, Gameray may notify the user when that game becomes available. Such a request does not guarantee that the game will be added.

15. Bonus Points

Gameray may award Bonus Points for activating subscriptions, participating in promotions, completing eligible actions, or for other reasons displayed within the service.

Bonus Points are an internal service balance. They are not money, electronic money, cryptocurrency, a bank balance, or a cash-equivalent financial asset.

Bonus Points cannot be withdrawn for cash, exchanged for cash, sold, or transferred between users unless Gameray expressly provides such a feature.

Bonus Points may be used without an active subscription unless a specific reward or promotion expressly states otherwise.

Gameray may correct, cancel, or remove Bonus Points credited as a result of a technical error, duplicate award, refund, fraudulent activity, multiple-account abuse, or violation of these Terms.

16. Rewards and Gifts

Bonus Points may be exchanged for rewards available in the current Rewards catalogue. Rewards may include internal gaming hours, game keys, gift cards, promotional codes, and other digital items.

The Rewards catalogue is separate from the subscription service. Purchasing or activating a subscription does not guarantee availability of any particular reward.

Rewards are available only while supplies last. Catalogue items, point prices, quantities, availability, regions, platforms, denominations, and redemption conditions may change at any time.

A reward is not reserved until the redemption has been successfully completed. An item may become unavailable before the user completes the exchange.

Gameray is not required to restock a reward that has been redeemed by other users, removed from the catalogue, discontinued, or made unavailable by a third-party supplier.

Unless the reward description states otherwise, a game key, gift card, or similar reward does not have to be activated on the same gaming account connected to Gameray.

The user is responsible for reviewing regional, platform, age, account, currency, and activation restrictions before redeeming a third-party reward.

Once a valid digital key, gift card, or code has been delivered, the redemption is normally final. This does not affect rights that cannot be excluded by applicable law.

If Gameray cannot deliver a redeemed reward, Gameray may restore the Bonus Points used for that redemption or provide a reasonable replacement.

17. New User Offer

An eligible new user who activates their first Gameray subscription may receive 400 Bonus Points and 5 additional gaming hours per day.

The offer may apply whether the first subscription is activated through a successful payment or through an eligible promotional code.

The 5 additional daily hours are added on top of the daily gaming allowance included in the user's active plan.

The additional daily hours are available for the shorter of:

• the active duration of the user's first subscription; or
• the first three active months of that subscription.

If the first subscription lasts longer than three months, the additional daily hours stop after the first three active months.

Unused promotional hours expire at the end of each applicable day. They do not accumulate, carry over, convert into Bonus Points, or have any cash value.

An approved subscription pause also pauses access to the promotional daily hours. The promotion resumes when the subscription resumes, subject to the maximum three-month promotional period.

The 400 Bonus Points are credited once to the eligible user's Bonus Balance. They may be used without an active subscription, subject to these Terms and the availability of rewards.

The new user offer is limited to one offer per user. Gameray may refuse or remove the offer where multiple accounts, false information, payment abuse, promotional abuse, or other attempts to obtain the offer more than once are detected.

Gameray may change or end the offer for future users. A change will not remove benefits already validly granted to an eligible user, except in cases of refund, fraud, error, abuse, or violation of these Terms.

18. Prohibited Use

You must not use Gameray to:

• mine cryptocurrency or perform unauthorised computing tasks;
• run bots, automated abuse tools, scrapers, or malicious software;
• install, distribute, or execute malware;
• attack, scan, overload, disrupt, or interfere with servers or networks;
• bypass session, subscription, platform, regional, or usage limits;
• exploit bugs, vulnerabilities, pricing errors, or promotional errors;
• use stolen, compromised, rented, or unauthorised gaming accounts;
• engage in fraud, payment abuse, chargeback abuse, or identity misuse;
• resell or commercially redistribute access to Gameray;
• use cheats or tools that violate the rules of a game or gaming platform;
• infringe intellectual property or other legal rights;
• use the service for unlawful activity.

19. Suspension and Termination

Gameray may temporarily restrict, suspend, or terminate an account where there is a reasonable basis to believe that:

• these Terms have been violated;
• the account creates a security or technical risk;
• fraudulent or unauthorised activity has occurred;
• a connected account is stolen or compromised;
• payment has been reversed or disputed;
• continued access would violate applicable law or third-party rules.

Gameray may request information reasonably necessary to investigate suspected abuse or restore account access.

Where reasonably possible, Gameray may provide the user with an explanation or an opportunity to correct the violation. Immediate suspension may be used where necessary to protect users, systems, third parties, or the service.

A user whose subscription is terminated because of a serious or repeated violation may lose access to the remaining subscription period without a refund, except where applicable law requires otherwise.

20. Intellectual Property

The Gameray name, interface, website design, software, visual materials, text, and service technology are protected by applicable intellectual property laws.

These Terms grant a limited, personal, non-exclusive, non-transferable, and revocable right to use Gameray for its intended purpose.

These Terms do not transfer ownership of Gameray software, systems, branding, or third-party games to the user.

Games, gaming platforms, names, logos, and related materials remain the property of their respective owners.

21. Third-Party Services

Gameray may interact with gaming platforms, game publishers, payment services, gift-card providers, and other third-party services.

Third-party services are governed by their own terms, availability, technical requirements, and privacy policies.

Gameray does not control and is not responsible for independent decisions, outages, restrictions, account actions, catalogue changes, or policy changes made by third parties.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Gameray is not responsible for indirect, incidental, special, or consequential losses resulting from use of or inability to use the service.

Gameray is not responsible for losses caused by the user's internet connection, device, email account, connected gaming account, third-party platform, game publisher, unauthorised sharing, or violation of these Terms.

Gameray does not guarantee preservation of game progress, save files, achievements, platform data, or in-game content. Users should use the save and cloud-storage features provided by the relevant game or gaming platform.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or other matters protected by mandatory law.

23. Changes to the Service

Gameray may update, improve, replace, restrict, or discontinue features of the service for technical, operational, commercial, security, licensing, or legal reasons.

Gameray will take reasonable steps to avoid materially reducing the core paid service during an active subscription without an appropriate remedy, except where an immediate change is required for security, legal compliance, third-party restrictions, or circumstances outside Gameray's reasonable control.

24. Changes to These Terms

Gameray may update these Terms when the service, subscriptions, promotions, rewards, technical requirements, or applicable rules change.

The current version will be published on this page with the latest update date.

Material changes that negatively affect an existing paid subscription will normally apply from the user's next purchase or activation, unless an earlier change is required for legal, security, technical, or third-party reasons.

Continued use of Gameray after updated Terms take effect constitutes acceptance of the updated Terms.

25. Applicable Rights and Disputes

These Terms do not remove any mandatory consumer rights that apply to the user under the laws of the user's place of residence.

Users should first contact Gameray support and provide a reasonable description of the issue so that the parties can attempt to resolve the matter directly.

If a dispute cannot be resolved through support, it will be handled under the applicable law and through any court or dispute-resolution process that has lawful authority over the dispute.