Cloud Gaming
Support

Tell us what went wrong and we will look into it

Every request is read by our team in Amsterdam. Include as much detail as you can, and if it concerns a specific game session, mention the game and roughly when it happened.

All systems operational First reply: within 1 business day Hours: Mon–Fri, 09:00–18:00 CET Languages: EN, NL, DE

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The request is routed to the team that handles this type of question. You will get a confirmation at the address you provide.

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Before you write

Start here if your issue is one of these

A game will not start Session errors, black screen and stalled loading. Stuttering or lag Bandwidth, routing and settings that affect latency. Platform will not connect Steam, Epic Games, Xbox and PlayStation sign-in. Billing and subscription Charges, plan changes, refunds and cancellation.
Response times

What to expect after you write

Account and access
Within 1 business day Sign-in problems, platform connections and account recovery.
Payments and billing
Within 1 business day Charges, plan changes and refund requests are handled by a named agent.
Session and quality issues
1–2 business days We check the session logs on our side before replying, which takes longer than a template answer.
Business inquiries
Within 3 business days Partnerships and commercial proposals are reviewed by the team directly.
Service incidents
Continuously during the incident Widespread outages are handled as they happen rather than ticket by ticket.

The answer may already be in the FAQ

Common solutions for game launch, subscriptions, platform connections and connection quality.

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